Refund policy

Returns
At Five LLC will accept returns within 14 days of receipt with a valid Returned Goods Authorization (RGA) number. Items must be unused, uninstalled, and in original packaging. Returns may incur a 30% restocking fee. Once installed, items are considered accepted, so please inspect them carefully before installation. Return shipping costs are the customer’s responsibility.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at orders@at-five.com.

Damages and Issues
For defective products, we reserve the right to inspect before issuing credit. We don’t cover labor costs for installation or removal of warranty items or any related damages that may occur.

Credits
Credits issued by At Five LLC are valid for 12 months. Unused credits will expire. Unauthorized credits will be reversed.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@at-five.com.

Warranty
The Purchaser shall be solely responsible for ensuring that the installation and use of all At Five LLC products comply with applicable laws, codes, and regulations in force within the United States and Canada.

At Five LLC warrants its products to be free from defects in materials and workmanship for a period of one (1) year from the date of purchase. Notwithstanding the foregoing, products or components subject to high heat or ultraviolet (UV) exposure shall be covered by a limited warranty for a period of six (6) months from the date of purchase. Light bulbs included with any order are expressly excluded from coverage under this warranty. Replacement of light bulbs shall be the sole responsibility of the Purchaser, regardless of when replacement becomes necessary.

This warranty shall not extend to, and At Five LLC shall bear no liability for, any damage arising from or attributable to storage, accident, alteration, or improper installation. Furthermore, this warranty does not include, and At Five LLC shall not be responsible for, any labor costs incurred in connection with the installation or removal of any product.

At Five LLC shall have no liability for any indirect, incidental, consequential, special, or punitive damages, or for damage or performance issues, arising from use of any product, including from site conditions, environmental exposure, or power supply irregularities.