Refund policy
Returns
At Five LLC will accept returns within 14 days of receipt with a valid Returned Goods Authorization (RGA) number. Items must be unused, uninstalled, and in original packaging. Returns may incur a 30% restocking fee. Once installed, items are considered accepted, so please inspect them carefully before installation. Return shipping costs are the customer’s responsibility.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at orders@at-five.com.
Damages and Issues
For defective products, we reserve the right to inspect before issuing credit. We don’t cover labor costs for installation or removal of warranty items or any related damages that may occur.
Credits
Credits issued by At Five LLC are valid for 12 months. Unused credits will expire. Unauthorized credits will be reversed.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@at-five.com.
Warranty
Purchasers are responsible for ensuring that the installation and use of At Five LLC products comply with all applicable laws and regulations. Our products are warranted for one year against defects in material and workmanship, with specific items exposed to high heat or UV rays having a six-month limited warranty. Please note that light bulbs are not covered under this warranty. The warranty excludes damages resulting from storage, accidents, alterations, or improper installation, and does not cover labor costs associated with installation or removal.
